FAQ + The Fine Print
*We’re so confident in the accuracy of our gender determination that we offer a money-back guarantee.
If you visit our studio at 15 weeks pregnant or later and we don’t get it right, you’ll be refunded up to $70 for the gender portion of your session- no questions asked.
*We are an independent diagnostic medical imaging facility that provides specialized services.
Once a service has begun, all sales are final and no refunds will be issued for any reason.
*Return Visit Policy
A free return visit may be offered at the discretion of the sonographer if your baby is not cooperative during your initial session. Examples include, but are not limited to, situations where we are unable to determine gender due to fetal position or are unable to obtain necessary images.
The return visit must be scheduled and completed within 2 weeks of your original appointment.
If you require a time outside of our regular appointment availability, a $25 fee will apply.
To reschedule a return visit, we require at least 24 hours’ notice.
Failure to provide proper notice will result in forfeiture of your free or paid return appointment.
Please note: No refunds will be given for any reason. All sales are final.
*No-Show Policy:
We ask that you please call to cancel or reschedule your appointment at least 24 hours prior to the start of your appointment.
Patients who do not arrive for their appointment time or who do not call to cancel or reschedule their appointment will be charged a no-show fee.
NO-SHOW FEE: $35
A deposit of $35 is required for all ultrasounds at the time of booking for this reason.
*We price match any local competitors package pricing of equal value!
*Free Wi-Fi available in studio.
*We provide a family friendly space with plenty of room for you to share the experience with friends and family!
*Even the most experienced and knowledgeable techs are not legally permitted to diagnose medical conditions, we rely on doctors for that purpose. This gives or referring providers a great deal of comfort knowing if something unusual is found, they will be notified so the patient and baby can receive additional care as necessary.
*All diagnostic ultrasounds require a doctor’s order; therefore, results will be sent to the ordering provider.
Our Radiology Group is Board Certified. The radiologist report is sent to the ordering provider within 48 hours.
*We do take STAT requests.
*Diagnostic exams are HSA/FSA card eligible.
*Scheduling an appointment is necessary and can be made on our website or by calling (740)943-6360. We do try to accommodate same-day and next-day appointments when possible.
*Appointment length varies according to the specifics of each study, but we allow 15-45 minutes for most of our sessions.
Please arrive up to 10 minutes prior to your appointment to get checked in. Please keep in mind that we need to honor our other appointments scheduled for the day and may need to reschedule your appointment if your are more than 10 minutes late.
*We reserve the right to refuse service to anyone whose behavior is unacceptable, that curses at or threatens staff or other customers in the building, makes staff uncomfortable, or is disruptive in any way.